What is your quality assurance process?
We ensure products meet approved design, color, and size specifications. Pre-shipment pictures confirm accuracy. Defective products are promptly replaced.
Do you offer wholesale pricing for bulk orders?
Yes, bulk orders qualify for discounted pricing. Larger orders require more production time and may use sea freight, affecting delivery timelines.
Can I return or exchange products?
Return goods within 3 days of receipt. After inspection and approval, a full refund is issued.
What is your production timeline?
Production takes 2-4 weeks, depending on order quantity and complexity. Detailed timelines are provided with each order confirmation.
Do you offer custom design services?
Yes, our team creates custom designs tailored to your specifications. Share your ideas, and we’ll guide you through the design process.
What payment methods do you accept?
We accept Wise, bank transfers, Payoneer, Western Union, and Skrill. Secure payment options ensure safe transactions.
How do you ensure product durability?
High-quality materials and rigorous testing ensure premium standards. Materials, stitching, and craftsmanship are carefully selected.
Can I track my order?
Yes, track your order from placement through production and shipping. A tracking number is provided once shipped.
Do you have a minimum order quantity (MOQ)?
Our MOQ is low, with some products (like jackets) available for single-piece orders. MOQ varies by product type; contact our team for specifics.
How do I contact customer support?
Reach us via WhatsApp, phone, email, or our website’s contact form for prompt assistance.
